Journaux Sign

Sign Logs

You have complete visibility over your Sign logs and syncs with Salesforce

Prerequisites
✓ Have already created an App account
✓ Be a Gonexa Sign customer
✓ Have connected your environment in the App

This dedicated section allows you to access the complete history of logs related to signature shipments, with detailed tracking and status.

Real-time log monitoring : view all signature shipments
Status of each log : quickly identify those in success or in error
Simplified retries: in case of an error, you can manually restart the synchronization with Salesforce
Save time: no need to contact support to handle a desynchronization; everything is now at your fingertips.

To view and relaunch Sign logs, follow these steps:

Connect to the Gonexa App
Go to the “Sign” tab then”Logs“
Choose the desired environment (previously connected to the App)
A list of logs is displayed, filtered by the last 24 hours
Use the available filters to refine your search by status, date, etc.
If an error is detected, click on the relevant log, then click the "Retry this log" button to restart the synchronization with Salesforce

Tip
Remember to refresh the list after a retry to check for status updates.