> For the complete documentation index, see [llms.txt](https://university.gonexa.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://university.gonexa.fr/university/en/support.md).

# Contact support

Open a ticket with Gonexa support and speed up its resolution by giving us the right information.

### How can we help you?

Before opening a ticket, ask your question in the search bar at the top of the page: the answer may already be in the documentation.

Still stuck? Open a ticket and our team will get back to you.

<a href="https://www.gonexa.fr/support" class="button primary" data-icon="ticket">Open a ticket</a>

## Choose your ticket priority

| Priority | Situation                                               |
| -------- | ------------------------------------------------------- |
| **P1**   | A previously working service is down in Production      |
| **P2**   | A previously working service is down in Sandbox         |
| **P3**   | A service stops working during a change or a deployment |
| **P4**   | Questions or miscellaneous improvements                 |

## Information to include in your ticket

For a quick diagnosis, describe your problem and, if possible, specify:

* **Template ID**
* **Record ID** of the record in error
* **Flow ID** of the flow in error

{% hint style="success" icon="bolt" %}
**Want a quick answer? Grant access to support!**

Check "I have granted access to support to speed up resolution" in the form, after following the two steps below.
{% endhint %}

## Open access to Gonexa support

{% stepper %}
{% step %}

### Open your settings

From the environment concerned, click your user icon at the top right of any page in your org, then go to **Settings**.
{% endstep %}

{% step %}

### Grant access

Open the **Grant Account Login Access** tab.
{% endstep %}

{% step %}

### Choose the duration

Grant access to Gonexa support by selecting the access duration you want, then click **Save**.
{% endstep %}
{% endstepper %}

## Provide your organization ID to support

{% stepper %}
{% step %}

### Open Company Information

From **Setup**, go to **Company Information**.
{% endstep %}

{% step %}

### Get the ID

Copy the **Organization ID**.
{% endstep %}

{% step %}

### Send it

Include this ID in your ticket so that support can log in.
{% endstep %}
{% endstepper %}

<a href="https://www.gonexa.fr/support" class="button primary" data-icon="ticket">Open a ticket</a>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://university.gonexa.fr/university/en/support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.