> For the complete documentation index, see [llms.txt](https://university.gonexa.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://university.gonexa.fr/university/en/error-codes.md).

# Error codes

Find the description and solution for each Gonexa (GNX) error code.

{% hint style="info" icon="magnifying-glass" %}
**Tip:** type the code directly in the search bar (e.g. `GNX2206`), or go to `gonexa.gitbook.io/gonexa/2206`.
{% endhint %}

| Code                                               | Error                                                                                   |
| -------------------------------------------------- | --------------------------------------------------------------------------------------- |
| [`GNX1200`](/university/en/error-codes/gnx1200.md) | The Word IF condition does not work                                                     |
| [`GNX1201`](/university/en/error-codes/gnx1201.md) | Elements in a Word document split across two pages                                      |
| [`GNX1202`](/university/en/error-codes/gnx1202.md) | A Gonexa tag based on a main object is not identified or displays nothing at generation |
| [`GNX1203`](/university/en/error-codes/gnx1203.md) | A dependent document is not added at generation                                         |
| [`GNX1204`](/university/en/error-codes/gnx1204.md) | The downloaded and installed Word font is not applied at generation                     |
| [`GNX1205`](/university/en/error-codes/gnx1205.md) | A Gonexa tag based on a main object is incorrect                                        |
| [`GNX1206`](/university/en/error-codes/gnx1206.md) | A Gonexa tag based on a child object is not replaced at generation                      |
| [`GNX1207`](/university/en/error-codes/gnx1207.md) | Merged cells in an Excel document are not applied when the document is generated        |
| [`GNX1208`](/university/en/error-codes/gnx1208.md) | The main document's formatting carries over to the related document                     |
| [`GNX1209`](/university/en/error-codes/gnx1209.md) | The table contains too many or too few values                                           |
| [`GNX1210`](/university/en/error-codes/gnx1210.md) | The tag is not replaced at generation when a pivot table is added to an Excel document  |
| [`GNX1211`](/university/en/error-codes/gnx1211.md) | The generation component keeps loading or displays an error                             |
| [`GNX1212`](/university/en/error-codes/gnx1212.md) | Users cannot generate documents                                                         |
| [`GNX1301`](/university/en/error-codes/gnx1301.md) | The recipient does not receive the signature request email                              |
| [`GNX2000`](/university/en/error-codes/gnx2000.md) | An unhandled exception was thrown                                                       |
| [`GNX2200`](/university/en/error-codes/gnx2200.md) | Invalid security token                                                                  |
| [`GNX2201`](/university/en/error-codes/gnx2201.md) | Invalid Gonexa API version                                                              |
| [`GNX2202`](/university/en/error-codes/gnx2202.md) | The size limit for the document template sent to the server has been reached            |
| [`GNX2203`](/university/en/error-codes/gnx2203.md) | Invalid template format                                                                 |
| [`GNX2204`](/university/en/error-codes/gnx2204.md) | No main template was identified by the server                                           |
| [`GNX2206`](/university/en/error-codes/gnx2206.md) | JSON with tag errors or incorrect construction                                          |
| [`GNX2207`](/university/en/error-codes/gnx2207.md) | JSON with invalid tag extensions                                                        |
| [`GNX2208`](/university/en/error-codes/gnx2208.md) | JSON with corrupted data                                                                |
| [`GNX2209`](/university/en/error-codes/gnx2209.md) | Generation time too long                                                                |
| [`GNX2210`](/university/en/error-codes/gnx2210.md) | Problem connecting to the document storage location                                     |
| [`GNX2211`](/university/en/error-codes/gnx2211.md) | Problem retrieving the image                                                            |
| [`GNX3602`](/university/en/error-codes/gnx3602.md) | Error when using the Web Assistant                                                      |


---

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