> For the complete documentation index, see [llms.txt](https://university.gonexa.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://university.gonexa.fr/app/en/using-the-app/open-support-ticket/open-ticket-from-app.md). # How to open a support ticket from the App Do you have a feasibility question or are you having trouble configuring our solutions? Open a support ticket directly from your App account * Go to the "Support & Cases" section * Click the "Open a new case" button to be redirected to the ticket creation page ![Support & Cases section of the App](https://content.gitbook.com/content/MXHiWjspBVPRVSdBvi50/blobs/1d8OxH1pE7vOcn1YEAVN/app-15.png) * Fill in the following information: **Subject**: enter the subject of your request **Product concerned**: choose the product your request relates to. If the request does not concern any product, choose the value "Other" **Environment concerned**: this list shows the Salesforce environments you have connected to the App. Select the Salesforce environment the request relates to. If your environment is not connected to the App, select the value "Other environment" and enter the environment ID **Priority**: select a priority from the picklist **Number of users affected**: select the range of users affected by your request **Description**: provide as much information as possible about your request here, so that the support team can best respond. You can also attach files or images to complete your message Check the box "**I confirm that I have given access to Gonexa support in order to speed up the resolution**" if you have granted support access to the environment concerned. * Once you have filled in this information, you can submit your request. The Gonexa support team will receive your ticket and get back to you shortly. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://university.gonexa.fr/app/en/using-the-app/open-support-ticket/open-ticket-from-app.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.