> For the complete documentation index, see [llms.txt](https://university.gonexa.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://university.gonexa.fr/app/en/using-the-app/link-users/unvalidated-app-account.md).

# Attach a user when the App account is not validated

An unvalidated App account is an account whose production environment has not yet been connected and approved by Gonexa.

## Connecting to an environment that is already attached

If a user tries to connect a Salesforce environment that is already attached to another App account, they have two options:

{% hint style="danger" %}
**Warning**

You can connect sandboxes to an unvalidated App account before connecting the production environment.
{% endhint %}

* Request to be attached to the existing App account
* Create a Gonexa support ticket to request that their account become the main account

![Popup: environment attached to an unvalidated App account](https://content.gitbook.com/content/MXHiWjspBVPRVSdBvi50/blobs/O1XWVnZBobeg3qK1urAd/app-9.png)


---

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